These solutions are defined as:
A summary of the scope of supply for each of the solutions is defined as follows:
Remote Alarm Management Using a customer's existing building management systems or, where relevant, by installing new equipment, we are able to configure the site alarms and prioritise these alarms dependant upon criticality. This service is available 365 days a year 24 hours a day to ensure customer piece of mind. The systems alarms are automated such that they can be despatched using conventional modem, GSM modem, DSL, Client Intranet or alternative communications devices. Should an alarm be generated from the customer's system our remote 'automated alarm handling' system will recognise the 'data call' and is able to immediately identify the site, the system, the alarm, the time of the alarm and the correct action required to ensure that remedial assistance is implemented. The remote call centre is also able to accept a 'voice call' 365 days 24 hours a day and again implement the agreed response. In addition we can offer pro-active alarm management such that customers using standard windows internet browser can view the alarms or emergency calls on a dedicated web page developed specifically for the customer and protected with 'log in' and password access. The reporting system 'on the web' is very intuitive and requires minimal training for the users, it can be utilised to provide the customer with reports on the performance of it's service providers, profile sites and provide data for benchmarking. The web pages are fully transparent and even those alarms not requiring action are logged, this provides our customer's with a greater picture about their site performance. All actions are taken against assets are recorded thus providing historical analysis of the asset. All alarms and emergency calls and resulting actions are published on the dedicated web page immediately on receipt, allowing the customer to track the progress of the resolution. Benefits This solution is available anywhere in the world where internet access is available. We aim to minimise non-productive reactive site visits, particularly expensive 'out of hours' calls, by pre-diagnosing the fault and identifying the appropriate skill to improve 'first fix' performance. These actions can be monitored through the web based reporting system. Alarm benchmarking can be utilised to identify system components performance and life expectancy.
Remote Operational Assistance Matrix Energy Solutions can provide operational assistance by carrying out remote Building Management functions e.g set point changes, time scheduling, parameter adjustments. We are able to provide analysis and customised reporting of the building operation and use the analysed information to produce recommendations on how the operating efficiency can be improved. Benefits Remote operational assistance can benefit in reduced site visits and any required changes can be implemented immediately without having to wait for an operator to arrive. Customers may also find this service particularly valuable to cover periods when the building operator is on holiday leave or during sickness cover. An additional advantage is help during periods when new operators are being employed as the new operator can be remotely assisted in the operation of the system. |